Wells Fargo Bank Serramonte Ctr, Daly City, California

Wells Fargo Bank Reviews

3.1 stars based on 21 reviews

Featured Comments:

• C

  Cyndi Castro

  4.0

  The tellers and Mario the sscurity guard have always gone above and beyond to mame me feel comfotable with banking there. Getting inside ths bank at this branch is a huge problem though because the line is at least a 30-45 min wait no matter what day or time you go. It's also extremy cold on the side they line you up on so if its raining or windy you get wet and fresze while waiting. They certainly didnt consider that for our customer comfort..

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  Response from the owner

  I'm very sorry about the line at this location, as I understand how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• B

  Bob Simpson

  1.0

  Went to access my safe deposit box and was told I needed an appointment by who seems like the head teller that just stands in the back of the tellers giving orders. This made me lose my DMV appointment that I had set up weeks earlier. This Manager teller then threw me out of line. The worst customer service I ever experienced ever. The slowest bank with long lines. Would give 0 stars if I could. Manager needs a course on how to talk to customers, not yell.

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  Response from the owner

  Thanks so much for your feedback, Bob. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• V

  Vonceil Park

  1.0

  The tellers are more interested in chatting among themselves and their favorite customers then helping general customers. This morning there was a long line that extended to outside the bank but one of the tellers was spending about 20 minutes chatting with her supervisor and a guest about hiking trails, where to hike and when to go. Ignoring the waiting customers. I notice the supervisor of the tellers does this all the time. Especially when you need to use the safe deposit box; she would take your ID info and ask you to wait then she would go and chat with the tellers and ignore you until you remind her a few times.

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  Response from the owner

  Thanks for bringing this to our attention, Vonceil. I’ll do my best to ensure this feedback is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

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