Wells Fargo Bank N Sunrise Way, Palm Springs, California

Wells Fargo Bank Reviews

3.0 stars based on 22 reviews

Featured Comments:

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  Barth Norton

  5.0

  This is my local financial center and I've always found the staff exceptional at assisting with all types of matters. I make appointments for services, and they always are exceptional meeting my needs, including notarizing documents beyond those required by Wells Fargo. I see comments about lack of tellers, that is true of all banks throughout the pandemic, at least almost all of their locations have been open. Most recently I have been impressed with Alex, Senior Branch Premier Banker at this location. I have spent hours trying to accomplish similar things at other major banks. I retain the Wells account because of their Customer Service.

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  Response from the owner

  We appreciate your thoughtful feedback about your experience at this location. I'm so happy to see you enjoy working with Alex and other associates here. Thanks for choosing Wells Fargo and have a great rest of your day. -Nick, Wells Fargo HL Social

• s

  sandy949

  1.0

  I’ve been to this branch a few times in the past month and the only consistency is the poor customer service. Everyone claims to be new or short staffed and they have “a new system” that nobody in the bank, even the manager isn’t trained on for a simple transaction? I wasted 45 minutes today while the manager was trying to figure out how to withdraw money and what withdrawal ticket to use. The manager heard I was frustrated waiting so long and didn’t even bother to approach me or apologize, just sat on the phone. I get this is a bank and some of us need banks but I don’t have any other issues with Wells Fargo, just this branch. I hope executives read all of the negative reviews, it’s customers sharing what’s going on at that branch. The manager Stephanie needs to lead, take charge, understand operations and be a good example in offering customers good customer service. I left without any transaction being done after 45 min and plan to go to the Palm Canyon branch tomorrow for these simple transactions. The oddest part, I called my OC Wells Fargo branch and asked about the new system and they laughed and said the layers for approvals changed for some scenarios over four weeks ago but their systems haven’t changed and nothing that would cause all of this frustration today. The OC branch was so kind they offered to help me but I’m in PS and forced to use local branches. Please hire and train good people, your customers are counting on it! Thank you kindly.

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  Response from the owner

  This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

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  Michael Crothers

  1.0

  They say having a line out the door is not the experience they wish for their customers. Not true, because they do nothing to improve the situation.

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  Response from the owner

  Your concerns are important. Michael, and we appreciate your feedback. If you'd like to discuss your concerns regarding this branch with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

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