Wells Fargo Bank PA Wilkes Barre, Pennsylvania

Wells Fargo Bank Reviews

2.3 stars based on 4 reviews

Featured Comments:

• S

  Stefan Sinco

  5.0

  Had a great experience with the folks here today. I had a complex problem requiring the services of a notary. The team was extremely helpful and took great care to address my needs. TY!

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  Response from the owner

  I'm truly glad to read your review, Stefan, and I appreciate you taking the time to share these kind words about your notary experience. Have a great day. -Janet, Wells Fargo HL Social

• C

  Christine

  1.0

  The employees at this branch aren’t wearing their masks, but are requiring all customers to go through the drive through for all transactions causing a major bottleneck in service. I walked in to complete a transaction and the woman at the door (with her masked pulled down to her neck) required me to head into the drive through. The teller at the drive through had her mask hanging from one ear, completely off. What’s the point of forcing your customers to deal with inferior service if your employees aren’t even going to follow their own corporate safety protocols? It shouldn’t take 45 minutes to withdrawal money. Extremely unprofessional.

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  Response from the owner

  Hi, Christine. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• j

  james pearce

  1.0

  0 stars would be mine if there was a choice. I AM A LOCAL BUSINESSMAN. Fist of all in the main lobby where the customers come in was filthy and smelled like a subway. They must have had lunch right in the banking area. . Horrible experience. new to area. Went in to this branch to pay my rent for a property I have. was hard to find a deposit slip because all the bins were empty that they keep them in. i found 1 lying on top of the area after a few minutes. you would think that someone would ask if i needed assistance. As always I put the firs and last name of the landlord and account number on the deposit slip and go to deposit the check. I was dealing with an Eileen who wasn't that friendly at all. she told me I needed an address to my landlord which I did not have. i explained i never needed that . She said in a smug way "well that's how we do it here at this branch" then a smile comes out from her. I ASKED FOR A MANAGER AND NO MANAGER ON SITE. So i have to pay it so i call my landlord and get the address. she has never heard of it either. i get the info and of course im frustrated at this point and give her the check with the amount but i didn't write the numbers to the right. She asks me if this is my check and i at this point am very frustrated said of course it is who else would it be? she smiles with a smug look and say "well the numbers would help on the check". i said at this point I felt she was pushing my buttons purposely then another employee comes over and starts berating me telling me to not talk to her that way. I said how?? i called her no names, I did not berate her. I asked him to get out of my face because he was in a threatening manner and i just asked for my receipt and go. I usually don't deal with wells fargo only to deposit rents for my one property but im certain to never deal with this bank ever. Customer service is sloppy, rude, and unprofessional. THIS WAS A VERY HORRIBLE AND UNCOMFORTABLE EXPERIANCE. THE TREATMENT I GOT FROM EILEEN THE TELLER AND CHRISTOPHER OUSTRICH THE BANK RERESENATIVE WAS AS UNPROFESSIONAL AS IT GETS. I DEAL WITH ALOT OF LOCAL BUSINESS IN THIS COMMUNITY AND WILL SHARE MY EXPERIENCE WITH THIS BANK EVERY CHANCE I GET.

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  Response from the owner

  I'm very sorry to learn about your experience, James. Please email me at [email protected] with your username and any other details you'd like (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I appreciate your feedback and want to be sure it's forwarded appropriately. -AJ, Wells Fargo HL Social

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