WSECU Bridgeport Way, Lakewood, Washington

WSECU Reviews

3.8 stars based on 29 reviews

Featured Comments:

• D

  David Crittenden

  5.0

  I just joined the credit union and they were very helpful! I love their buisness already.

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  Response from the owner

  Thanks for the wonderful review, David! We're so glad you're a WSECU member, and look forward to interacting with you more in the future.

• G

  George Fotinopoulos

  2.0

  I've been using WSECU for about a decade. Often times I feel like this isn't a secure place for my savings. They ask for you to verify your account info by providing several bits of info out loud: Account number, DOB, Last four of social. On several occasions I have brought up my concern that other people nearby are able to hear and collect all that information, and use it to withdraw money from my savings. There is a seating area maybe 7 feet away from one of the tellers, and definitely within earshot. They said they would put a note on my account to check my ID each time I come in. Cool. Except they don't always ask to check it and instead only ask me to verbally verify who I am. I have asked them to put this note on my account about 4 times within the past year and a half. I can only assume the tellers do not always read the notes. To sum it up, WSECU doesn't really do everything they can to safeguard your savings. They are aware that their methods of verifying client identify can easily be exploited by anyone within earshot, and are unwilling to commit to a solution. A completely separate complaint I have is that they don't offer contact-less (tap to pay) credit/debit cards. This technology has been available since 2015. I was hoping that the pandemic would incentivize WSECU to offer this type of card but I have not seen anything promising yet. The good things I have to say about WSECU is that they have a pretty good system. I have never been hit by ridiculous fees that I hear other banking organizations impose on their clients. Most of their employees are quite friendly (with the exception of the lady I worked with today). Their app is easy to use as well.

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  Response from the owner

  Thank you for sharing this feedback, George. We apologize for not honoring your preference to be verified using ID. Keeping our members' accounts safe and secure is something very important to us and we've taken steps to ensure your feedback here is followed up on. We appreciate the balanced review and are glad to see that you're happy with many aspects of your long-term WSECU membership!

• D

  Dyamie Eaton

  1.0

  Need to learn how to answer the phone

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  Response from the owner

  We're so sorry about the longer wait times, Dyamie. The business days after a holiday tend to be our busiest. We see that you were able to get through and are thankful we had the chance to assist.

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