Bank of America Financial Center N Tryon St, Charlotte, North Carolina

Bank of America Financial Center Reviews

2.0 stars based on 83 reviews

Featured Comments:

• D

  David X

  5.0

  It's very difficult to get a "5" star rating from me. I wanted to tell you of the wonderful transaction tonight with "Warren" from the Bank of America credit card department. A certain creditor decided to lower mine and others' credit limits last year in a panic of possible fraud during the pandemic. It really sabotaged my plans to use one card for a few larger purchases I plan to pay off in 12 months (due to moving). THANK YOU, Warren, for approving me for 0% until June 2022!!! YOU ROCK! Bank of America has been incredible with their % offers & allowed me to become completely credit card debt free in 2019.

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  Response from the owner

  Hi Brooks. Thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^ines

• V

  Volker H.

  1.0

  I called multiple times over multiple days to talk to a representative at this location, 100 N Tryon, via phone. I was unable to make contact. You go through their extensive greeting menus, finally get to the point where you are supposed to connect with an associate at this location, and then their phone rings 8 times and no one picks up. The connection reverts to the automatic voice announcing that you can go to their website and make an appointment for this location or simply use their website or app for your banking needs. Goodbye!

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  Response from the owner

  Hi Volker, we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. Also, you may be able to complete many transactions by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• G

  George A

  1.0

  Main problem : because of their "technical issues", my credit score dropped about 100 pts , from 820. Also, with a very dated website that looks like an early 2000s design, their technical glitches , their typical unwelcoming in-person interaction I experienced in their branches , I wouldn't recommend this business to anyone. Some background info: it was not my choice of a bank; they purchased the checking and credit businesses from my former bank long ago and that's how I ended up with BoA, not by choice. For those that have time to read, here is the main issue I had: In Dec 2021 I was charged the maintenance fee ($12 I believe) because the balance dropped below $1,500 so in January 2022 I decided to close my checking account I had with them. This was not my main checking account so closing it was not an issue. I had to call in, talk to two reps, wait for a few days for the balance to be transferred out, then the account was closed. With BoA, I also have a credit card (Travel Rewards) which I decided to keep. The credit card was set on autopay from a checking account of a different bank (Chase) not from BoA checking account. This worked great apparently until I closed the BoA checking. Why??? After a cumulative time of at least three hours of being transferred between many BoA reps over at least 3 attempts to find out what was the issue, eventually I learned from an IT guy that your online account profile changes between having both checking and credit and having only a credit card with them. Because of this change my autopay got disabled , my payment on credit card was late , BoA reported it as such to the credit score agencies and my score dropped. I've been in the 820 range for a very long time since I never ever missed a payment to anything let alone a measly $300 balance. Now thanks to BoA my credit score changed dramatically. Eventually the IT person was able to reset my account and I was able to re-enable the autopay, but by then, the damage was done. The only upside is that in general, the customer care reps I interacted with over the phone were polite and they were genuinely trying to help. Apparently they either didn't have the means or the necessary training.

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  Response from the owner

  Hi. We are disappointed to hear this. If you need further assistance please connect with us on our servicing platforms on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica.^alex

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