Bank of America (with Drive-thru services) W Catawba Ave, Cornelius, North Carolina

Bank of America (with Drive-thru services) Reviews

2.9 stars based on 13 reviews

Featured Comments:

• C

  Colette Cairns

  5.0

  I had the most amazing customer service yesterday at Bank of America! Ruth Ann definitely took a lot of her time out of her morning to help us with a very difficult situation. I did not have an appointment and she took time to work with us any way! I cannot thank her enough; however she deserves to be recognized for her quality customer service! This is what makes me want to begin working with Bank of America solely! In addition Susie also spent time out of her day helping us as well! She worked through getting all the final details resolved. She was amazing! She took care of getting things resolved! Thank you both for helping us yesterday!

  ---

  Response from the owner

  Hi Colette. Thanks for the review! We’re glad to hear about your great experience and hope you’ll consider Bank of America for your future banking needs. ^ines

• C

  Christine G

  5.0

  I am giving BOA 5 start for this location service. (Due to COVID many banks have long delays and wait times so I am excluding that from this review. There is usually a 5-15 minute wait whenever I go.) Every person I have worked with is kind, friendly and helpful. The are always able to handle any request I go in there with. Additionally, if there is a way for me to do what I am doing in a simpler fashion they will l advise as well. I appreciate their help as they have shown some ways to mobile do things and save time. I would recommend to anyone and just advise there can be a bit of a wait at times. A note to corporate about this location is that they need to do better sound proofing. The shape of the ceiling allows for echoing and throwing of voices across the room. Specifically, the cubicle with no roof on the left hand side when you walk in. You can hear the conversations in that cubicle quite clearly in certain parts of the bank. The team in the bank has advised corporate but corporate has not taken actions to rectify. If I was discussing personal information in this bank I would insist on using one of the offices with a roof.

  ---

  Response from the owner

  Hi Christine, we greatly appreciate yo utaking the time to share this feedback with us so that we may ensure this is provided to the leadership of that location. We're glad to hear that we were able to meet your expectations during your visit and can't thank you enough for being one of our valued Bank of America clients! ^matt

• S

  Susan B

  1.0

  Always a long wait and never anyone pleasant!

  ---

  Response from the owner

  We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jan

More reviews (10)