Fifth Third Bank & ATM W Catawba Ave, Cornelius, North Carolina

Fifth Third Bank & ATM Reviews

2.5 stars based on 6 reviews

Featured Comments:

• R

  Robert Lennon

  5.0

  I closed my ten year banking relationship with Wells Fargo due to poor customer service. The head teller thought she was the most important person at the branch. I moved my business to Fifth Third bank, couldn’t be happier!

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  Response from the owner

  Hi Robert, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

• A

  August Schuss

  1.0

  If you don’t want access to your own money and don’t want to be notified if there is a problem then 5/3rd bank is the bank for you. Otherwise, stay away. I would say they have poor customer service but they actually don’t have customer service. Deposits from established and vetted accounts are still held and unavailable for at least 3 businesses days. Bill pay is slower compared to other institutions. And the last straw was when I mobile deposited a check from my own account at another bank which was flagged as counterfeit thereby freezing my account. I only found out that’s what happened because I couldn’t log in (because my account was frozen)… I had to send them a pdf of my last bank statement from my other bank to prove the check was “real”… then I received a letter in the mail just days later that my account was closing due to lack of activity and having been frozen - but hey - they actually did me a favor and saved me the trouble.

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  Response from the owner

  August- Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• T

  Terri Dutiel

  1.0

  Worst mortgage experience. "Easy refinance" turned into difficult nightmare. 3 months later and still can't get 1 single person to explain where the closing funds were posted since the mortgage never closed on the date we signed. Kay the Loan Specialist at this branch always has to "call down there" to get answers to questions she should know and the answers never match what we see in our accounts online. Deceptive financial practices that need addressed. Still withdrew payments after what we thought was a closed loan. No statement showing how the funds were affected since it finally closed 28 days late due to employee error. This bank clearly does not know what they are doing. I guarantee you will have problems and discrepancies closing your loan, so if you like knowing where your money goes RUN from this place and don't look back.

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  Response from the owner

  Hi Terri, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

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