Bank of America (with Drive-thru services) Spring Cypress Rd, Cypress, Texas

Bank of America (with Drive-thru services) Reviews

2.0 stars based on 53 reviews

Featured Comments:

• J

  JESUS GOMEZ

  5.0

  Excellent attention from the staff of this Bank of America agency ... all very kind and ready to solve and help ...

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  Response from the owner

  Hello Jesus. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^mark

• K

  Karen M

  1.0

  I went to this location with a handicapped person for the drive through teller. The drive through was closed. They are going to move their account to a more accessible bank.

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  Response from the owner

  Hi, Karen. We apologize for any inconvenience. Here is a link that can help you quickly find alternate locations and current hours: https://locators.bankofamerica.com/. You can also complete many transactions online or through our mobile app. For more info, please click here https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If they have any questions or an account related inquiry they need help with, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• J

  Jassim Jacob

  1.0

  I have commercial account with BOA and I use this location(Spring cypress and Hwy 290) regularly. They have a counter with sign for commercial customers and a sign showing the separate line entrance to that counter. Today, I stayed on that line and the teller next to the designated counter told me that I am skipping the line should go behind the other line. I said, then remove the posted signs, She continued arguing with me and later called another employee to her. He (one Roger) came out and told me in a very harsh voice that I should not cut the line. I asked why there is a sign for commercial customers, and I am a commercial customer. He was very loud and rude. He said, "I am telling you, don't argue with me". This guy definitely insulted me and violated my dignity while I did not break any of their rules. He need to be disciplined. Also the asian teller who un necessarily stepped into the matter, need to be taught how to talk and behave with customers.

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  Response from the owner

  Hello Jassim. I'm sorry your experience with our financial center team wasn't what you expected.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

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