Bank of America (with Drive-thru services) S Andover Rd, Andover, Kansas

Bank of America (with Drive-thru services) Reviews

2.7 stars based on 19 reviews

Featured Comments:

• R

  Renae Band

  4.0

  We were in to open new accounts. Lovely building, great location. Ms. Loeb assisted us through the process. I have to say she was extremely patient and very kind. She explained everything in a way in which it was understood and I appreciated that. My one and only complaint about the Bank of America is the fact that the door to go into the bank is on the front right beside the drive through lane. The parking is all on the side. It's an awkward design. Anybody handicapped would have problems accessing the entrance. It just feels disconnected.

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  Response from the owner

  Hi Renae. Thanks for letting us know how helpful Susan was during your financial center visit. We value our customers' opinions and appreciate that you took the time to share your feedback with us and will share with our leadership team. Have a nice and safe day. ^susan

• A

  Amisha Patel

  1.0

  Then closes anytime with notice and won’t even update on website that they are temporarily closed. Very frustrating.

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  Response from the owner

  Hi, Amisha. Hi. We apologize for any inconvenience. Some locations may either be temporarily closed or operating at limited hours. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/ . If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^alma

• J

  Jenae C

  1.0

  Lobby is never open. I can’t ever get ahold of anyone on the phone. Drive-thru isn’t open when it says it will be. So frustrating! We have done all of our banking here for years, including our business account, and are considering moving to a bank that we can actual talk to and see a real person.

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  Response from the owner

  Hi Jenae. We are doing our best to remain open to serve our clients while implementing changes within our financial centers to follow CDC and government guidelines. If you’d like to visit an alternative financial center, please click the following link for the most up-to-date info on our centers http://go.bofa.com/Locator . When new information is available regarding openings and hours, the website will be updated. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^emely

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