First National Bank E Mountain St, Kernersville, North Carolina

First National Bank Reviews

1.0 stars based on 9 reviews

Featured Comments:

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  Niaja Wilds

  1.0

  I decided to open an account with First National bank, i went to the branch closest to my home which was the kernersville branch. I spoke with Adam Coley, he first asked me why I wanted to bank with them, why did i come to the kernersville branch, if anyone was forcing me to open an account. Just as I explained to him, I opened the account for direct deposit purposes. The next day he closes my account for no reason; he stated that because I asked for a temp card which he TOLD me I could get as long as I put money in; because I asked for a temp card they assumed I would do fraud and they made the decision to close the account. I asked if this applies to everyone that asks for a temp card he told me it was “case by case depending on the person” i have no history of closed bank accounts or negative bank accounts. From the minute I walked in and was interviewed about why i wanted to bank with First Nat made me feel that Adam Coley had racially profiled me. I expressed my concerns to him and he stated that they could close my account for any reason that they wanted. I guess First National is only for the whites, didn’t know I had to look a certain way to open an account. I also asked for his superiors information to file a complaint and he won’t give me that information.

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  Guy Spiher

  1.0

  Ever since they took over Newbridge Bank the customer service is terrible... The fees are ridiculous. No one knows what they are doing there. They are either clueless or unable or unwilling to assist when an issue arises.I left the bank for a more customer savvy Credit Union with a blue sign . Whenever I have needed anything from the new bank the first thing they say is let's make this right -- not Ummm I don't know.... Like FNB Kernersville does. The level of underhandedness from branch manager Adam made my decision to leave a no brainer. I accepted an invite for a financial check up and a meeting as to how to invest some money only to be pandered and pestered to take out a loan. Just tell the truth and it goes much better... I should know. Yeah.... They play the Country Bumpkin Small Town bank and if you want to go somewhere they know your name and not much else go for it.

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  Sheloah Fox

  1.0

  Ever since FNB took over New Bridge Bank the customer service has gotten bad. The services they offer big banking not small banking. Everything i was told yrs ago is now invalid.

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