KeyBank Mukilteo Speedway Mukilteo, Washington

KeyBank Reviews

2.8 stars based on 3 reviews

Featured Comments:

• j

  juan bernabe

  5.0

  Great customer service, easy access and plenty of parking.

• Z

  ZeroDefsGOTCHa

  1.0

  The absolute worst bank experience I have ever had. I'm new to the state and was using their atm to pullout money for lunch and the machine took my card without warning. When I went inside to ask for help, the manager told me it was shredded and destroyed.. I have no way to operate without that card and she was very rude. I called cooperate and they said there is nothing they can do. This has never happened to me and she sat in that office as I'm struggling to figure out what I'm going to do and laughed with the other branch employees. It was horrible and can't believe I was treated this way. Will never use them or join this bank because of this. No compassion or caring for someone who did nothing wrong. Also had to pay a fee to get a new card sent out. The absolute worst..

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  Response from the owner

  Hello -We're sorry to hear about your card. Are you a Key client? In cases where a card is captured, we can only give it back once we verify ownership with Key. If you're not a Key client, we have to destroy the card. This is a security measure most banks take. If you have a relationship with us, I'd be happy to check into this for you. You can get started by emailing us at [email protected] and include case#69549 in the subject line. ^CS

• F

  Frederick Quiroz

  1.0

  If I could give a CERO POINTS REVIEW I So Would worst experience in my life not one could give me an explinatation why I got charge back on a check from the place I work and normally get paid w not issue after coming back and on for 2 days I got tired and wanted to closed my account tired of the service cuz not only that my account got blocked for not reason and oh well they can’t give me my own money that I always own Jessica tried to help but the manager of the branch and the Ladie in the second teller window are totally help less can’t believe they got an award for client experience

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  Response from the owner

  Hi Frederick, thank you for getting in touch. We are sorry to hear about your experience. We would be happy to look into your concerns and make sure your questions are answered. Please email your full name, billing ZIP code and phone number to [email protected] and reference case #28530. Thank you!^CH