KeyBank S 1900 W Roy, Utah

KeyBank Reviews

3.2 stars based on 7 reviews

Featured Comments:

• K

  Kim Johnson

  4.0

  UPDATE: We were contacted by Jeremy Hill and with support from his manager, Saul Aguirre, they were able to resolve the issues and finally close on our second mortgage. I thought about deleting this negative review since our issue has now been successfully resolved to our satisfaction, but I am always glad to read reviews where the company takes responsibility for their mistakes, works to correct them, and is able to make the customer happy through this effort. I feel satisfied with the outcome of our second mortgage and want to commend Jeremy Hill for continuing to work to resolve the issues. I also want to commend Saul Aguirre, Area Retail Leader, for helping Jeremy get the approval needed to complete the loan. Finally, thank you Key Bank social media representatives for not deleting or ignoring your customer's issues, but instead helping them be resolved. You helped retain a customer with your efforts. ORIGINAL REVIEW: Jeremy Hill totally botched our second mortgage. His unprofessional mismanagement wasted SIX MONTHS of our time. We are stellar customers with credit ratings in high 800’s, and no credit worthy issues. Every problem of this nightmare experience was Key Bank’s issue - from inputting a birthdate wrong (resulting in incorrect loan denial) to not ordering an appraisal for over 2 months, to not being able to deliver on the promised interest rate. Every time Jeremy promised he would “fix” it, but he was just stringing us along. Save yourself lots of heartache. Take your business to a professional. Somewhere far away from Key Bank and Jeremy Hill.

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  Response from the owner

  Hi Kim, I'm sorry you had this experience and I'd be happy to see if I can have this escalated for you. Just send an email to [email protected] including any additional details you have, along with your full name and phone #. Also, please reference case #77497. Thanks!! ^LH

• V

  Vanessa Carrillo

  1.0

  The worst branch. They take so long in the drive thru window or even inside. I’ve waited 20 minutes. They need to hire more people. If I can give 0 stars I would

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  Response from the owner

  Vanessa, thank you for your feedback, if you have any additional comments you can email them to us at [email protected] referencing #63857, including your full account name with a contact phone number and zip code. Thank you. ^JL

• S

  Se7en Sins

  2.0

  Charging 7.50$ to cash a 40$ check (that was issued from key bank no less) is kind of a rip off. At lest the staff was friendly while doing so i guess :(

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  Response from the owner

  We appreciate your feedback. KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. We also feel strongly that consumers should have the choice to either cash a check at KeyBank and pay the fee, or choose not to, and go to their own financial institution. That is why the teller informed you of the fee before you completed the transaction. ^LH

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