Mountain America Credit Union E 9400 S Sandy, Utah

Mountain America Credit Union Reviews

3.8 stars based on 39 reviews

Featured Comments:

• L

  LuAnne Langford

  5.0

  I want to thank Dillion for all his help. This the first time I got a personal loan and I was so amazed how fast and easy this all came together.

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  Response from the owner

  Hi, LuAnne! Thanks for taking the time to leave us a review. We'll be sure to pass your kind words on to Dillon and his team. Have a great day!

• R

  Roxie Moss

  5.0

  Was great to walk right in and be helped quickly and efficiently. Good customer service.

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  Response from the owner

  Thanks for the great review, Roxie!

• M

  MIya R-k

  1.0

  Called and wanted to see if I could have an overdraft fee taken a look at since i had 4, 25$ overdraft fees on my positive account balance, the lady told me just a few moments and then I proceeded to stay on hold for 52 minutes. After absolutely no sign of life I hung up and figured I would just call back as I wasn’t even sure if the call was still connected, I called back and immediately was helped by a different woman, I told her the exact dates for my over draft fees, she told me that there was nothing she could do as she couldn’t see the pending amount for charges that happened 1 month ago. Basically just has 100$ stolen from my account with little to no help or understanding at all. This happened a few months back when I noticed the overdraft fees on a positive balance, with no pending charges the lady told me she was so sorry that that had happened and immediately took off the wrongly charged overdraft fees. However this time around conveniently this information was no longer available to her for the new charges and she basically just told me I was out of luck & out of 100$. However I should not have had to check my account to find the discrepancy in the first place, as it shouldn’t have been charged in the first place. Absolutely awful service with no understanding at all. The over draft fees not only left me short but now I feel absolutely belittled as the lady told me over and over she couldn’t access that information in my account. Good to know that this could happen at anytime and if I don’t constantly check my account for the drafts I’m just outta luck. Thanks for nothing! Banked here for 4/5 years and I’ve never seen an overdraft fee for a postive available balance, next time I’ll just save us all some time and just be missing out on my own money.

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  Response from the owner

  Hi, Miya. We're very sorry to hear about your experience with us and the inconvenience it caused. We'd like to hear more about the situation and see how we can help. Please send an email to [email protected] with more information and we'll have a team member get in touch with you as soon as possible. We hope to hear from you soon!

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