Rhode Island Credit Union Francis St, Providence, Rhode Island

Rhode Island Credit Union Reviews

3.1 stars based on 23 reviews

Featured Comments:

• S

  Steven Antonelli

  4.0

  I have been a customer for more than 20 yrs and never had a problem….When I went in for debt consolidation they were more then helpful and help me achieve my goal and as a member there I got a terrific rate…..BUT CAN YOU PLEASE MAKE A APP OR A BETTER EXPERIENCE FOR ONLINE USE ITS ABSOLUTELY INFURIATING but all in all in use case they have been stellar and always helpful…I only use the providence branch though so speak for them specifically.

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  Response from the owner

  I apologize for the delay in responding to your review. We are happy to hear that you had a good experience. We are currently working on a new digital platform that will be launched later this year that will improve the online and mobile banking experience.

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  FrugalHarvardGrad

  1.0

  I opened this credit union account in the summer, the atm card has never worked which is problematic because my whole check is deposited. I came in upon realizing this (you know when I was traveling and the card didn’t work and I had no money). They said it was fixed. You must repeatedly place your number in a machine that looks like the first of its kind, EVER. Went out to the lobby to withdraw some cash, nope, doesn’t work, but I’m late for work now. Went into another branch when I’m back from traveling and they attempt to fix it with the odd 1st gen machine. I am in there for 90 minutes because the machine is so old and will not take the code. The service rep says go out to the lobby and make sure it works. Guess what, the atm is down. I go to a regular atm to make sure I’ll have cash when I am traveling for work and they assess fees FOR CHECKING MY BALANCE. I call CS to get those fees returned and two different reps hang up the phone on me. I went onto my company website and changed my direct deposit and will, on Monday, pull out all of my savings. The lot of them are extremely unhappy. I am going back to Harvard Federal Employees Credit Union

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  Response from the owner

  We are extremely disappointed with the service you received and would like the opportunity to learn more so that we can improve. If you would like to discuss further, please feel free to contact Gina DePalo, VP Branch Administration & Marketing at [email protected] or 401.553.2206.

• S

  Shannon Haynes

  1.0

  Worst bank ever. Their policies make no sense. No two branches follow the same rules. Tammy is rude and speaks to her customers like children. Their online banking is useless. They claim to have to do everything in person. Maybe of they updated their technology they wouldn't have a problem. The only bank where I can't access my account online and do anything. Closing my accounts so I never have to go there again.

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  Response from the owner

  Hi Shannon, I'm very sorry to hear that you had a negative experience with us. If you would like to discuss further, please feel free to reach out to Gina DePalo, VP Branch Administration & Marketing at [email protected] or 401.553.2206.

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