TD Bank Rockville Pike, Rockville, Maryland

TD Bank Reviews

2.7 stars based on 28 reviews

Featured Comments:

• S

  Shanagant S

  5.0

  4 years ago they used to have coins machine in this branch thats why I went n open the account there. Staffs were so nice to me helped me more thing when I asked for. I loved this branch since(my first time of this bank is this branch). Reading all bad experiences from each person i do understand how it felt but mine was great service n I still have business with them. Hope all bad reviews can make better customer service step up now.

• F

  Fire Rabbit

  1.0

  TD bank handles poorly with fraudulent events, so I will not choose to bank with them. Their fraud line operators were rude and refused to explain their process. Every time you call, you have to give them the entire information all over again, because they do not assign a case number or anything to track the progress. This also happens when your call is disconnected. They would not try to call you back. One of the operators asked for my SSN. When I asked if she would send my SSN to their investigation deviation. She said she would in one sentence and then said no in another. When I tried to confirm what she said, she got defensive and said she could not verify anything further. What? I was asking her the same question about what she just said. Either she was trying to hide something or they just don’t have a standard process in place. Overall, what I had experienced was exactly the opposite from what they called “legendary” experience. When things go well, everyone is nice to work with. When things go wrong, it is when you start to see the difference and the true quality of this bank. This bank is so far below the average from what I can tell.

• M

  MM Dui

  1.0

  I saw the reviews, but decided to try my luck. Bad idea. Asked me to wait a few minutes, and forgot me. I left after an hour wait.

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