U.S. Bank Branch Stetson Hills Blvd, Colorado Springs, Colorado

U.S. Bank Branch Reviews

3.8 stars based on 27 reviews

Featured Comments:

• H

  HBC “Heavy D” Equity

  5.0

  Very helpful in many ways including staying open past the 6pm closing time to make sure I was able to transfer money from my non local bank account into one in which I’d have some access to funds while staying here locally conducting business. Great branch and bank. Thanks again.

• M

  Marta Panus

  1.0

  This is by far the worst experience I have had so far with US Bank. Feel free to come and use the ATM, but be aware of people working at that branch because they are strictly lying about important financial information, and if you are an inconvenience, they will dismiss you. About a month ago, I went throug the HELOC process. I know I ask a lot of clarification questions, but I make people aware of it because I'd rather be upfront. Under any circumstances do NOT work with Thomas A. Evans. He does not answer the phone at all, rarely replies to emails in a prompt fasion, and most importantly does not know what he is talking about. He strictly lies in your face. Yes, I am aware of the verb I used, but I double checked at a corporate level, and he is literally giving misinformation and does not care that it involves your money. He staight up lied to me (at least 15 times - yes , I know because I asked the same question just to make sure I understand the APR) about the interest rates and how your loan will work on fixed or variable rates. He lies with such confidence that you will end up believing him until after closing, you realize he lied and now you are in a bind. He will then ghost you. I emailed him and he admitted he ghosted me and had no more intentions working with me. Yes, I have it in the email. It is borderline illegal what he is doing to the US Bank as a whole, and I am surprised he still has a job as a banker. He is apparently the branch manager, so you can only imagine the quality of other workers there. He most likely collected his bonus after closing with me, and then dismissed the customer.He moved me to Kyle, but honestly, I was afraid to ask him more questions, so I decided to call his hire ups, and they gave me what I needed. I am highly dissapointed with the experiece there. Before you do any business with them, please do your research and go somewhere else to double check. It is your money, and this branch does not care.

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  Response from the owner

  Good morning, Marta. Thank you for taking the time to leave a review. I apologize this has been your experience. You're comments are concerning to us and we'd like to hear more about the interactions you had. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0479. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

• M

  Michelle T

  5.0

  Francisco Montes is very knowledgeable, friendly, and professional by providing excellent customer service and he is the best banker so far. Account opening process is very smooth. I had a great experience.

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