Wells Fargo Bank Garrisonville Rd, Stafford, Virginia

Wells Fargo Bank Reviews

2.4 stars based on 10 reviews

Featured Comments:

• a

  andrew tignor

  5.0

  Not sure how this bank actually has such a low star rating. Omg these ladies, all i have met so far over the last year or so, are nothing but fast, curtious, polite, always smiling, they even talk to you. Sorry can't say enough about how they make you feel here and the speed at which they do it....other banks could use a ton of pointers from you. Great job...id rate higher but 5 is as far as itll go....so here 6.0.... I just raised the star rating to 6 and you people took it first.

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  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Andrew. We appreciate your feedback. -AJ, Wells Fargo HL Social

• E

  Erin Chandler

  1.0

  So I made the smartest decision and closed my account years ago for their fees and taking money from my account to cover family accounts I had no association with. Well Thursday I had to bring a friend and my 4y old needed to use the bathroom, kind of an emergency situation. So ran in, explained the situation to the front desk and she said I’ll ask my manager. The 2 tellers talking about their lunch behind the counter listened to the girl and said no, it’s for employees. I confirmed loudly,”so you going to let my 4y wet their self in this emergency bc you don’t want to. Thanks, now I remember why I closed my account, the bad customer service never changed in 7 years. Worst service ever on all levels

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  Response from the owner

  I'm very sorry to learn about your experience, Erin. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I'll escalate your concerns as soon as I receive this information. -Casey, Wells Fargo HL Social

• J

  Joyfull Jen

  1.0

  Currently I am sitting in the drive thru window for nearly 8 minutes now waiting to be serviced and only ONE teller is operating the line with nearly 12 cars that are out here waiting to be assisted. Not only that, I went to the Wells Fargo located in Dale City and the same issues! This is poor customer service! These drive thrus were intended for those looking to be in and out, but having three lanes and no bodies to work them leaves clients held up from doing whatever needs to be done throughout the day. The holidays are approaching and something needs to be done. I am still in line as I’m typing, 15 minutes total! I am moving to virtue banking instead. Traditional banks do nothing but make money off us clients by using the fees associated w/accounts to build their funding. Tired of making traditional banks like Wells Fargo rich while I have to constantly wait to be serviced!

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  Response from the owner

  Thanks for bringing this to our attention. I'm very sorry about the line in the drive-thru at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

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