West Hills Kia W Hills Blvd, Bremerton, Washington

West Hills Kia Reviews

4.6 stars based on 368 reviews

Featured Comments:

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  Courtney Reed

  5.0

  I came in today for an oil change with no appointment, and Cameron and the team got it done so efficiently. I really appreciated his customer service and will continue to bring my car here for maintenance, next time with an appointment.

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  Karissa Colledge

  3.0

  My husband and I came here in April looking for a vehicle. We were working with a lady who was fairly new on the job so she had another guy come with. He did not listen to a word I said. I told him the requirements I had and my wish list. He didn’t even care, kept showing us cars and vans that didn’t have any of my requirements let alone any of my wishes. We eventually bought a Kia Sedona down at the ford dealership(don’t even get me started). We hadn’t had the van for even two months when the passenger sliding door stopped locking. My husband brought the van in for the appointment and Landon was less than helpful. He and my husband had a miss communication and when I got there I waited to speak with him and he was extremely rude to me. Saying he couldn’t talk to me because he had so many other cars. Then when they brought out the van I pointed out that the roof racks I’d ordered weren’t on there. He told me it wasn’t listed. I showed him the invoice for paying for them and eventually they installed them. They then found out the locking mechanism was broken and they’d need to order one. I was told 4-7 business days. Almost 3 weeks go by (grace period due to 7/4) I call the parts department and find out the part arrived 2 days earlier. So here I am with a van that only 3/4 of the way locks. I get an appointment for the next day. I dropped it off at 9:30am. I was told by Lacey I will get a call from Landon at 3 with info. At 3:45 I text and ask for an update, Landon texts me back 30 minutes later and says it was done 15-20 minutes ago. The one good thing about this place is the gentleman who runs the cafe. He is truly amazing and so helpful.

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  cody wagner

  2.0

  Salesperson was nice and professional as were the managers. Dealership is clean and in nice shape. I’ve purchased a lot of vehicles in the past from the west hills/Haselwood group and this would be the first time I’ve ever seen a dealership try to deduct $1800 off of a trade in for reconditioning cost. Rather disappointing to see a group I’ve done business with before try something that seems in lack of better terms, silly. This really makes me strongly consider not shopping at these dealerships anymore. Anyway it is true they don’t have dealer mark up but none of the other dealerships I’ve been to, including outside of this county have mark up. I’m not saying you shouldn’t shop here, I’m sure there are good deals to be had. Just be aware that at least $300 could be taken off of trade in value for detailing. It might feel like you are losing $300 to pay for a vehicle to be cleaned that you no longer own. My only recommendation is shop around. Driving 30 minutes to an hour for a better deal might be worth it.

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